Privacy Policy
Halton Motor Works is committed to protecting your personal information. This privacy policy explains what details we collect when you request a service and how we handle that data responsibly.
1. Data Controller
Halton Motor Works is the registered data controller for all personal information gathered via our workshop contact forms, telephone conversations, and counter job sheets. Our business owner oversees data compliance directly at our workshop premises.
2. Legal framework
We manage personal records in accordance with UK GDPR and the Data Protection Act 2018 and the governing regulations of United Kingdom. Should these lines ever diverge from statute, the statute stands.
3. Information We Collect
When you request a quote or book a bay slot, we collect your name, telephone number, vehicle registration number, and any notes you provide about your car mechanical symptoms. When you speak to us by telephone, we may also note down your mileage and vehicle service history.
4. Purposes and Legal Basis for Processing
We process your information strictly to provide automotive estimates, order compatible mechanical components, complete repairs, and contact you when your vehicle is ready for collection. The lawful basis for this processing is the performance of our mechanical contract with you.
5. Data Storage and Retention
Paper job sheets and digital service records are kept securely on our local workshop database for six years to comply with statutory British tax, accounting, and vehicle safety audit requirements, after which paper files are shredded.
6. Sharing With Workshop Staff and Subcontractors
Your contact and vehicle information is accessed only by our employed technicians and reception staff. We never sell or lease customer records to marketing brokers. We share your vehicle registration only with trusted trade parts motor factors to identify the correct mechanical components for your chassis.
7. Your Rights and How to Exercise Them
Under UK data protection law, you have the right to inspect the personal data we hold about you, request corrections to erroneous records, or ask us to delete non-essential information. To make a request, contact our workshop manager in writing or visit our reception desk in person.
8. Questions about this policy
Send a message to [email protected] or call our bay at +44 191 304 3561 during Mon-Fri 09:45-18:30. We reply to every inquiry within one business day.
- Merchant
- Halton Motor Works Ltd.
- Registered address
- 7 Carliol Square, Newcastle upon Tyne, NE1 6UF, United Kingdom
- [email protected]
- Phone
- +44 191 304 3561
- Working hours
- Mon-Fri 09:45-18:30
- Registration
- Company No. 13538456